Tracking down my online haters

I think that online haters anonymity lets people be uncivil online, etiquette expert says; they forget writers are human. I think he does prove a point that people do become rude in social networking more then in person becouse they can do it without saying it face to face to the other person. the emotion that the article created in me was a really agravating feeling becouse people don't confront you face to face anymore.